Forum:DA not recognizing DD save. Help?

I bought a new copy of Dark Arisen and started it up, and I recieved the bonus rift crystals and clothes, but it doesn't give me the option to load my Dragon's Dogma save.

My wife checked her profile on the same console, and she was able to pick up right were she left off.

Any idea why my save wouldn't be recognized or how I could solve this problem?